Question 1

When is the box office open?

Accepted Answer

Tuesday to Friday from 12 PM to 4:30 PM. Additionally, the box office is always open one hour before doors for all events on any given day.

Question 2

Do you accept credit cards?

Accepted Answer

Our box office now accepts all major credit cards. There is an ATM located in the front lobby of our building if you want to take out cash. The bar also accepts credit cards for beverages.

Question 3

May I bring a camera?

Accepted Answer

We as a venue traditionally allow regular point and shoot cameras only. Video is not allowed inside of the building. Professional cameras (anything that is larger than the palm of your hand and/or has detachable lenses) are not allowed into the building unless you have a photo pass which the headlining band must pre-approve. Occasionally, bands do not allow any cameras at all (we usually find this out on the day of the event once all of the bands have arrived). If this is the case, the front door security staff will ask you to bring your camera back to your vehicle before you enter.

Question 4

May I leave and come back once I have entered the building?

Accepted Answer

Unless it is an all day festival, we do not allow re-entry. During all day festivals we will allow re-entry for the first part of the day.

Question 5

Why isn't anyone answering the phone when I call on a show day?

Accepted Answer

Often times our staff is working in different parts of the venue and is not near a phone to answer it. Please try calling back during a weekday or leave a message.

Question 6

I lost something at a show. How do I claim my lost item?

Accepted Answer

If you have lost an item, feel free to call our office Tuesday to Friday, 12:30 to 4:30 PM, at 508-797-9696 or email info@thepalladium.net in order to see if your item was found.

Question 7

Is there a coat check?

Accepted Answer

Unfortunately, we do not have a coat check. Please keep in mind that we are not responsible for lost or stolen items. We suggest that you hold on to all of your personal belongings that you bring inside.

Question 8

May I bring my bag and/or backpack into the show?

Accepted Answer

Any bags measuring greater than 12" x 12" will NOT be permitted into the venue. For smaller bags, searches will be conducted. Backpacks, camelbacks, knapsacks, luggage, coolers, parcels and briefcases are NOT allowed. Small purses, wallets, clutch wallets and drawstring bags are permitted assuming they do not exceed 12" x 12". PLEASE NOTE: all patrons entering this establishment are subject to search. The following items are not allowed into the venue: Drugs or paraphernalia (prescription drugs will not be allowed into the venue unless they are in a prescription bottle; the ID of the person holding the prescription must match the name on the bottle). Marijuana is still illegal to consume in public. Weapons, knives, firearms or anything security deems a weapon Spikes, bullet belts, large belt buckles Large climbing clips Outside food, drink or refillable bottles Markers or stickers Flashlights or laser pointers Glass items Pets (service animals exempt) Professional cameras, recording devices, drones, selfie sticks Large bags or camelbacks Chairs, hammocks or other lounging equipment Tents or beach umbrellas Bad attitudes or bad vibes

Question 9

What are the acceptable forms of identification so I can consume alcohol?

Accepted Answer

Valid Massachusetts Driver's License Valid Massachusetts Registry of Motor Vehicles Liquor Identification Card Passport issued by the United States or a country recognized by the United States Valid Military Identification Card

Question 10

Do you serve alcohol?

Accepted Answer

Yes, we do in fact serve alcohol. In order to purchase and consume alcohol in our establishment, individuals 21 years old or older must present their valid ID to the security staff at the front door. They will then place a wristband on your wrist so that the staff inside will know who is able and allowed to drink. Please note: patrons who arrive to the venue intoxicated will not be allowed into the show.

Question 11

What time do the shows normally end?

Accepted Answer

Unfortunately, there is no such thing as "normal" in the music world. Every concert ends at a different time. Set times and ending times are not established until the day of the event once all of the bands have arrived.

Question 12

Does the venue have parking?

Accepted Answer

Our venue is surrounded by private parking lots that charge anywhere from $10 to $30, depending on what else is going on in the city. Please check each lot's closing time to ensure your vehicle does not get locked in. Parking locations: Lot across from the venue (Main St) Major Taylor Garage: 30 Major Taylor Blvd Pearl-Elm Garage: 20 Pearl St Worcester Common Garage: 3 Eaton Pl Union Station: 225 Franklin St Mercantile Center Garage: 100 Front St #69 SP+ Parking: 201 Commercial St McGrath Lot (Library): 40 Salem St We do not suggest parking on side streets or in unsupervised lots.

Question 13

My child is under the age of 18, may they come to the show?

Accepted Answer

Yes, we are traditionally an All Ages concert venue unless it is otherwise clearly noted on our event listing. Please keep in mind that young children must have ear protection. The loud music can be very damaging to their hearing.

Question 14

Where can I purchase tickets in advance?

Accepted Answer

Tickets can be purchased in advance at the box office or at Tixr.com . We do not recommend buying tickets via resale websites.

Question 15

Is there assigned seating?

Accepted Answer

This is an event by event basis. Please check the event ticket page you are interested in to see what options are available for our Main Room events or feel free to contact us via phone at 508-797-9696 or email at info@thepalladium.net . Our Upstairs room is standing room only. Occasionally, our building is rented out by an outside promoter and they may decide to split the building into sections, charging more for the more desirable locations. If this is the case, the different ticket prices will be clearly listed on our event listings.

Question 16

What are the set times for a particular show and does the show start when doors open?

Accepted Answer

The set times for shows are determined on the day of the show several hours before doors open, so we will not know set times until then. Generally the first band will go on an hour after doors open for shows on the main stage, and a half hour after doors in the Upstairs.

Question 17

What is the difference between the Upstairs Room and the Main Room?

Accepted Answer

If the event is listed as being in the Upstairs room, this means the event is in our smaller room making it a more intimate experience. If the event is listed as being in the Main room, this means that the event will be held on the big stage and more people.

Question 18

I have an E-Ticket, what does this mean?

Accepted Answer

This means your tickets have been paid for and the tickets have been sent in PDF form to your email address provided when ordering. You do not have to print your tickets, we are able to scan the QR code from your mobile device.

Question 19

Does the Palladium have an ADA section?

Accepted Answer

The Palladium ADA section located on our lower level provides unobstructed views of the main stage. Patrons who will require accessible accommodations and one companion should purchase one "General Admission" ticket each for access to the ADA section. Please email us at info@thepalladium.net with any questions or to make advance arrangements.

Worcester's historic concert hall. Two rooms, all ages, the biggest names in heavy music and beyond.

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